Free UK delivery on every order. Orders are dispatched within 1–3 business days and delivered within 3–5 business days after dispatch (4–8 business days in total).

Standard delivery is free on every order within the United Kingdom.

We currently deliver to addresses in the United Kingdom only.

When your order ships, you'll receive an email with your tracking number. You can also follow it on our order tracking page.

If your order hasn't arrived within 10 business days of the order date, email info@oyvella.com with your order number and we'll look into it with the carrier.

Yes. You can request a return within 30 days of delivery. Items must be unworn, unwashed and in their original condition with tags attached.

Email info@oyvella.com with your order number. We'll reply with the return instructions and the address to send your item to.

Return postage is paid by the customer. We don't charge any return, handling or restocking fee. If an item is faulty or incorrect, contact us and we'll put it right.

We don't offer direct exchanges. Return the original item for a refund and place a new order.

Once we receive and inspect your return, approved refunds are issued to your original payment method within 14 days.

The payment methods available are shown at checkout. See our Payment Methods page for details.

Contact us as soon as possible, within 24 hours of placing your order. If your order hasn't been dispatched yet, we'll do our best to update or cancel it.

Yes. All prices are in pounds sterling (GBP) and include VAT where applicable.

Use the size guide on each product page. If you're between sizes, we recommend sizing up.

Wash cold on a gentle cycle, inside out, and hang to dry. Avoid fabric softener and tumble drying to keep the fabric's stretch and shape. Check each product's care label for details.

Email info@oyvella.com or use our contact page.

We reply within one business day, Monday to Friday, 9:00–17:00 (UK time).