Shipping policy

Shipping destinations

We currently ship to addresses within the United Kingdom.

Shipping cost

Standard shipping is free on all orders within the United Kingdom. Any shipping costs for your order are always shown at checkout before you pay.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding UK bank holidays) after your order is placed and payment is confirmed. Orders placed after 2:00 pm (UK time) or on weekends and bank holidays are processed from the next business day.

Delivery time

Once dispatched, delivery takes 3–5 business days.
Estimated total delivery time: 4–8 business days from the date of your order.
Delivery times are estimates and may occasionally be longer during peak periods, for remote addresses (such as the Scottish Highlands and Islands) or due to carrier delays outside our control.

Order tracking

When your order ships, you'll receive a shipping confirmation email with your tracking number. You can also follow your parcel on our order tracking page.

Address accuracy

Please make sure your shipping address is complete and correct. We can't be responsible for delays or non-delivery caused by an incorrect address. If you notice a mistake, contact us as soon as possible and we'll try to update it before your order is dispatched.

Lost or delayed orders

If your order hasn't arrived within 10 business days of the order date, please contact us and we'll look into it with the carrier.

Customs, duties and VAT

All orders ship to UK addresses. The price you pay at checkout includes VAT where applicable, and you won't be charged any additional duties or fees on delivery.

Contact

Oyvella (operated by Joao Salvador)
Travessa Quinta da Pegada 8, 2510-146 Óbidos, Leiria, Portugal
Email: info@oyvella.com
Phone: +351 967 633 781