Privacy policy

Last updated: October 2026

This Privacy Policy explains how Oyvella, operated by Joao Salvador ("we", "us", "our"), collects, uses and shares your personal information when you visit or make a purchase from oyvella.com (the "Site"). We are the data controller for your personal information and we handle it in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).

Information we collect

  • Contact and order details: your name, email address, phone number, billing and shipping address, and the products you order.
  • Payment information: payments are processed securely by our payment providers. We do not see or store your full card details.
  • Customer service communications: any information you include when you contact us.
  • Device and usage information: your IP address, browser type, pages viewed and how you interact with the Site, collected through cookies and similar technologies.

How we use your information and our lawful bases

  • To process, ship and track your orders, and to handle returns and refunds (performance of a contract).
  • To communicate with you about your order and respond to your questions (performance of a contract and legitimate interests).
  • To prevent fraud and keep the Site secure (legitimate interests).
  • To improve the Site and our products (legitimate interests).
  • To send you marketing emails, only if you have opted in. You can unsubscribe at any time using the link in our emails (consent).
  • To comply with our legal, tax and accounting obligations (legal obligation).

Sharing your information

We share personal information only with service providers who help us run our business, such as Shopify (our e-commerce platform), payment processors, shipping carriers and order-tracking providers, analytics and advertising partners (such as Google), and our professional advisers. We may also disclose information where required by law. We do not sell your personal information.

Cookies

We use cookies to keep the Site working (for example, to remember your bag), to understand how the Site is used, and to measure our advertising. Non-essential cookies are only used with your consent, which you can change at any time through the cookie banner or your browser settings.

International transfers

Some of our service providers are located outside the UK, including in the European Union and the United States. When your information is transferred outside the UK, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or adequacy regulations.

Data retention

We keep your order information for as long as we need it to fulfil your order and to meet our legal, tax and accounting obligations (normally six years). After that, we delete or anonymise it.

Your rights

You have the right to access the personal information we hold about you, to ask us to correct or delete it, to restrict or object to how we use it, to data portability, and to withdraw your consent at any time. To make a request, contact us using the details below. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ico.org.uk) or the Portuguese data protection authority, CNPD (cnpd.pt).

Security

We take reasonable steps to protect your personal information. All payments on the Site are processed over an encrypted (SSL) connection.

Children

The Site is not intended for children under 16, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:
Oyvella (operated by Joao Salvador)
Travessa Quinta da Pegada 8, 2510-146 Óbidos, Leiria, Portugal
Email: info@oyvella.com
Phone: +351 967 633 781